Politique de remboursement

Last updated: October 27, 2026

Returns and cancellations

Eligibility for returns depends on where your order is delivered and which items it contains.

Where returns are accepted, items must be returned in the same condition in which you received them, unworn or unused, with tags, and in their original packaging or as otherwise stated in the return instructions. We may reduce your refund if the item has been used, damaged or handled more than necessary.

Orders delivered to Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden and Czechia

Unless applicable law requires a different period, you can request a return within 30 days of your item being delivered by providing your order number or proof of purchase.

Return shipping is free and we will provide you with a return label.

You can request to cancel or remove items from your order within 15 minutes of placing the order.

Orders delivered to all other destinations

How to start a return or cancellation

Acceptance of return or cancellation requests depends on the conditions above and on your rights under applicable law.

If your return is approved, we will provide you with instructions on how and where to send your package to complete your return.

Items sent back to us without first requesting a return will not be accepted.

To request a cancellation, please contact us.

For orders delivered to the European Union countries listed above, return shipping is free. For orders delivered to all other destinations, unless we state otherwise or applicable law provides otherwise, you are responsible for return shipping costs for change-of-mind returns.

Damages and issues

Please inspect your order upon receipt and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return conditions above or on the product page, the website or in store at the time of purchase.

Please contact us if you have questions about whether a specific item can be returned.

Exchanges

Returns and cancellations in the European Union

If you are a consumer residing in the European Union and you purchase goods online, you may have the right to cancel your order within 14 days of the day you receive your goods, for any reason, unless an exemption applies.

After informing us that you wish to cancel, you must return the goods within 14 days.

We will refund eligible cancelled orders within 14 days of being informed of your cancellation, but we may withhold the refund until we have received the goods back or have received proof that you have returned them.

For eligible cancellations, we will refund the price of the product and standard shipping costs, if you paid for delivery. We are not required to refund any additional charges paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above explaining how to start a return. To request a cancellation, contact us.

Returns and cancellations in the United Kingdom

If you are a consumer residing in the United Kingdom and you purchase goods online, you may have the right to cancel your order within 14 days of the day you receive your goods, unless an exemption applies.

After informing us that you wish to cancel, you must return the goods to us within 14 days.

We will refund eligible cancelled orders within 14 days of receiving the returned goods or receiving proof that you have returned them.

For eligible cancellations, we will refund the price of the product and standard shipping costs, if you paid for delivery. We may not refund any additional amounts paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above explaining how to start a return. To request a cancellation, contact us.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment service provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable time after it has been approved, please contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are faulty, do not match their description, are not delivered within the required or agreed time, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, ask about a return, ask about an exchange or report damaged items, please contact us at zeltyx.officiel@gmail.com or use the details in our contact information policy.