Here is how to follow your VeloursMobile order.
1. Shipping confirmation email
As soon as your order has shipped, we send you an email with a tracking number and a link. Tracking can take a few days to show the first updates after the parcel is handed to the carrier.
2. Your customer account
You can also sign in to your account with the email address used for your order to see your orders.
3. Contact us with your order number
If you have not received a shipping confirmation, or the tracking has not updated, email us at zeltyx.officiel@gmail.com or use our contact form. Include your order number.
When will my order arrive?
- Orders are usually prepared and shipped within 1 to 3 business days.
- Delivery usually takes 10 to 20 business days after shipping. For some destinations, such as Pakistan or Bangladesh, it can take up to 6 to 8 weeks.
- Delivery times are estimates, not guarantees, and may be affected by carrier delays, customs or other events beyond our control.
Lost, damaged or delayed parcel
If your order is lost, damaged or delayed, contact us and we will help you resolve it with the carrier.
Need to change your delivery address?
Please check your address at checkout. If you need to correct it, contact us as soon as possible. Once your order is in transit we can no longer modify it.